Consultations in virtual reality

Are you interested in an insurance policy but don't want to take it out online or on the phone because you have too many questions and need detailed advice? But you also don't want to go to the agent or invite him or her to your home? No problem: if you have VR glasses from Meta, you can now get advice from ERGO via those googles!

Following VR conferences and VR training courses, ERGO is now also launching consultation meetings with customers in virtual reality: together with Demodern, the insurer has launched the first virtual consultation app with a live dialogue function for insurance products: in the "ERGO VR Experience", interested parties meet with an ERGO advisor using a VR app and headset, who guides them through a chosen setting.

The first application...

...is a mountain environment in 3D, on the basis of which customers are given immersive advice on the insurance solution "travel health insurance" (see picture). The potential risks that can arise during a mountain hike and that need to be covered are explained and visualised. In addition, they can ask further questions about insurance products during the discussion. In addition to the mountain scenario, other use cases are planned, for example from the areas of city trips, skiing holidays or beach holidays. In addition, the app is to be successively equipped with further visual assets and insurance solutions such as travel cancellation or luggage insurance.